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Compliance and Safety Training in Denmark’s Tourism Industry

logo_goboat
GoBoat are a boat rental company, offering tourists unique maritime tours in Denmark, Australia, and the UK.
Pain
Difficulty training seasonal team members about compliance and safety when spread across multiple locations.
Gain
Facilitated a quicker and well-coordinated onboarding and training path to go from new hire to confident colleague.
Result
Streamlined training for GoBoat teams that can easily be updated to reflect local regulations.

Smooth sailing into compliance

Tourists and locals alike use the Danish-started boat rental company, GoBoat, to explore their city’s maritime atmosphere. GoBoat is about making the waters accessible so everyone can experience the sense of freedom that exists at sea: exploring their city from a different perspective by being your own captain. The popularity of GoBoat is not only a result of the scenic views but also from the sustainable initiatives they have adopted, down to its unique boat design for guests to have fun with minimal impact on the environment. With harbors in Copenhagen, two areas of London, and three Australian docks, keeping their guests and teams safe and compliant is a top priority.

To provide the best guest experience, GoBoat needed to find a way to properly train their seasonal crew up to the required standard of compliance and safety in a dynamic way. Hana, GoBoat’s Project Lead, took on the task to find the best skills training solution for their team. She agreed that eloomi was the tool to help them make their skills & compliance training dream a reality since it is not only admin friendly but user friendly as well.

The eloomi platform was used to bring the new GoBoat Academy to life. Since it is a digital solution, the Danish-based office can share the platform easily with its partner locations in the UK and Australia and provide them with the designed partner modules and resources to ensure the same expectations for safety training all through the centralized platform.

As a growing organization, it becomes increasingly important to remember the purpose behind what we do and to ensure that the same standards and culture lives on from place to place. Having eloomi has really allowed us to stay on top of our game and strive for something better, ensuring every team member is feeling prepared and putting safety first.

Hana Kim Dyndegaard, Project Lead

Taking the wheel on training & development

By using the eloomi content builder as we have never seen before, Hana created learning content that included text, pictures and videos, completely aligned with the GoBoat branding strategy. It provided the employees with a blended learning approach to make sure all learners would be able to absorb and retain knowledge, while also connecting with GoBoat’s core values: having fun while being sustainable.

The new modules are filled with the training of soft skills like communication, technical skills like engine solutions and compliance insights like legal and safety requirements. By making training fun and engaging, GoBoat has received a 93% completion rate proving that it is crucial to make your learning fun for your seasonal workers.

Since expanding their Danish business to the waterways of the UK and Australia, GoBoat found it essential to provide the same level of ramped-up learning to all seasonal crew, while adjusting the training to the local regulations. Creating specific pre-boarding, onboarding, and skills learning paths and adding automatic assignments made it more accessible from an administrative point of view and better and more relevant for everyone involved. Since Hana has made use of the automated report functionality in eloomi, GoBoat leaders can receive completion data reports right from the platform every week to ensure everyone is up-to-date on their safety & compliance training.

Key Takeaways

Users

250

Tourism

Retail, Sports Equipment

Region

Denmark, UK, Australia

Users

250

Industry

Retail, Sports Equipment

Region

Denmark, UK, Australia