Scaling and staying compliant with international asset management training
Carne Group is the world’s largest third-party fund management company with more than $2 trillion in assets under management, over 550 clients, and more than 400 staff. Carne Group’s Talent Development Manager, Mags Connolly, shared with us why financial compliance and asset management training plays a critical role in scaling the business and how Carne is keeping the knowledge and skills of employees and clients up to date.
Carne Group provides oversight, governance, compliance, and reporting to financial customers globally. The investment market is highly regulated with differing requirements between Carne’s many international locations. That’s why it has been crucial for Mags Connolly to further strengthen compliance and skills training by implementing a solution that gives Carne’s internal staff and clients alike the knowledge they need and when they need it. It has been a high priority for Carne that their training is effective and scalable to support and reinforce the company’s strong growth.
We now have a scalable training solution which enables us to support rapid growth and navigate through a constantly evolving, highly regulated industry. Our staff and clients get a smooth onboarding and continuous learning that help us stay compliant and deliver up to date information to clients.
Reliable training in a world of shifting compliance needs
Since Carne’s clients are other funds who delegate the oversight and day to day management of their investment portfolios to Carne, clients and staff need to have a thorough and ongoing understanding of the local legislation and how it impacts their investment portfolios.
Mags and her colleagues have organized a suite of almost 300 compliance and skills training courses in Carne’s eloomi solution that makes it easy for the employees to acquire the knowledge they need. Learning paths cover all their training needs from hiring and throughout employment, further supporting career progression in Carne and helping employees to develop their career trajectory.
Through the eloomi solution Carne has reached its goal to provide engaging and relevant e-learning content as needed for different levels of management and employees, with an exceptional user experience and real-time reporting capabilities for HR and managers.
Training from top industry content providers
Overall, Carne has two types of training content that users access in eloomi. The first type is custom-made learning courses that the talent development team created in eloomi’s built-in course builder. This training is primarily technical training relating to asset management, financial markets, their management, and the relevant regulatory framework. Some of these types of training courses are also created through an external authoring tool to create interactive courses in SCORM format and then imported to eloomi.
The second type of training is pre-made e-learning courses from OpenSesame, a top provider of flexible collections from the world’s best e-learning producers. This training provides high-quality pre-made e-learning courses in soft and hard skills, covering topics like Team Management, Cybersecurity, Microsoft Office, and Client Relationship Management.
It is important for the talent development team that the style and modality of the e-learning match not only Carne Group’s culture but also the requirements of different audiences. Training for graduates is typically videos and visually engaging content on topics such as building resilience, cultivating curiosity, and getting outside your comfort zone. For leadership, the team provides training content focused on the financial services industry, business to business services, and working with global clients. All training needs to be informative, engaging, relevant, and timely.
Up and running within 6 weeks thanks to excellent customer support
Implementing eloomi took the talent development team at Carne Group only 6 weeks. Support from eloomi’s Customer Service team before, during, and after launch, where Mags could ask questions that came up, secured a speedy implementation. By the time Carne Group launched their new solution, they had 150 courses ready for 340 staff. Mags’ strategy was to provide relevant and effective training to employees from the start when the platform went live and to subsequently build up more skills, categories, and programs.
Before eloomi, Carne Group had an alternative LMS. But, explains Mags, the old system had limited capacity, was not able to integrate with third party content providers such as OpenSesame, and it could not import interactive courses in SCORM format. eloomi offered more functionality, an excellent user experience, and was able to support compliance, skills, career development, and scalability which are critical business goals for Carne Group.
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