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What is soft skills training?

Soft skills are personality-focused, people skills that help in building better relationships. They include skills such as communication, critical thinking, teamwork and more. Soft skills training is a type of training that focuses on developing and enhancing these skills among employees.

Since different employees have different personalities, personality-based skills or soft skills can be difficult to measure. And the only way to ensure that they have the necessary skills is to provide them with the training for soft skills development.

Looking for soft skills training for your org? Be sure to get in touch.

Key Soft Skills to Train and Develop

Problem Solving

No job exists without its problems. Issues are inevitable and must be quickly analyzed and resolved to achieve greater efficiency.

So, regardless of the industry or role, problem-solving skills are essential for all employees

Creative and analytical problem solvers are always in high demand as they can quickly assess and resolve issues and have overall greater productivity.

However, this does not mean that all employees must be exceptionally creative problem solvers. The right skills training can help guide employees to think and analyze issues from different perspectives and solve problems effectively.

Communication

Communication skills are one of the basic and essential skills every employee must learn. This isn’t just about being able to speak and write well but also to practice active listening and comprehension. 

Without good communication skills, it can get incredibly difficult for employees to work together on tasks and issues. Therefore, it is safe to say that good communication and interpersonal skills are key to better collaboration and healthy relationships in the workplace.

Adaptability

Today, businesses are implementing various strategies to achieve organizational agility. But you can only be successful at it if the employees possess adaptability.

Proper training on adaptability can help your employees stay focused in a fast-changing environment and deliver consistent results. This, in turn, helps in maintaining the overall productivity of the organization even when implementing new organizational changes.

Teamwork

People often think that teamwork is a basic skill that everyone possesses. However, this is not entirely true. When working in teams, employees may have a lot of clashes and disagreements due to differences of opinion. This makes teamwork an essential skill for employees as it helps with better collaboration and developing trusting relationships. 

When employees work together, their understanding of direction and goals also gets clearer which in turn, helps the organization succeed.

Critical Thinking

Critical thinking is a crucial skill for professional development. This skill helps employees to analyze issues and facts through reasoning to make unbiased, professional decisions.

Employees who think critically add value to the organization by having an unbiased mindset and solving problems in logical and practical ways. It is a great skill for employees to learn as it also helps them become more consistent, responsible and creative to achieve better conflict resolution.

Time Management

Time management skills are vitally important for any job or task. While we all have the same 24 hours in a day, people with great time management skills tend to be more productive.

Training employees with time management skills makes the usual workday more productive. Along with this, it also helps them manage stress and achieve a greater work-life balance. This, in turn, keeps them satisfied at work and enhances the employee experience.

Leadership

Leadership skills are not just for managers and all learners can benefit from them. All employees face situations where they have to delegate tasks or guide their teammates, clients or customers. With leadership development skills, employees get the confidence to deal with these situations in better ways.

Moreover, leadership skills also prepare employees to handle feedback, especially when it is constructive criticism.

Emotional Intelligence

The work environment can get stressful at times. Learning emotional intelligence skills help employees manage their emotions during stressful times at work. Along with this, they also learn how to better deal with the emotions of other team members, manage relations and avoid misunderstandings and awkward interactions.

Having good emotional intelligence skills helps employees stay professional, calm and logical at all times.

Key Benefits of Soft Skills Training

1. Enhanced customer service

Having the right skill set, especially in terms of soft skills training, means your team can focus on improving verbal communication for better customer service, delivering the right quality of service and more. 

While you do need to hire the right people for customer-facing positions, training them with the necessary skills can help maintain a standard. Soft skills training helps enhance various skills that help employees offer better and clearer resolutions to customers, thereby, enhancing customer experience. It helps them deliver a consistent brand experience to the customers.

2. Boost sales results

Soft skills training focuses on a lot of skills that can help employees have successful negotiations with clients.

Skills such as problem-solving, critical thinking and even emotional intelligence can help employees respond in better ways and increase the chances of sales. They can be better prepared to deal with the client’s needs, understand the situation and give a personalized sales pitch.

Training your sales team with the necessary soft skills can help you increase your sales significantly.

3. Improve employee retention

Employees are more likely to stay with an organization that makes them feel cared for. Investing in the personal and professional development of your employees by offering soft skills training helps them grow with the necessary skills.

Moreover, working with a team of highly skilled employees also has a positive impact on your business and adds to its success.

It’s a win-win for everyone!

Features of eloomi’s Soft Skills Training

An accessible learning platform for all

All organizations can benefit from providing soft skills training to their employees. You can provide this training while onboarding employees, during recurring training as part of career development for employees.  

However, you can’t trust just anyone to teach soft skills.

eloomi offers effective, user-friendly training for soft skills training and all your other training needs. Our online soft skills training courses make learning fun, effective and convenient.

Get ready-made courses from top providers

We offer a huge range of employee skills training programs and courses curated by top content providers. You can simply choose from our preloaded training content, get your training needs ready and deploy whenever you want.

Plus, our eLearning courses are designed with users in mind to drive engagement and accountability with interactive quizzes and content. You can also track the real-time progress of your employees undergoing training with real-time reporting to see the full impact of training.

Or build content of your own!

In case you can’t find a training course that best suits your needs, you can create training with us.

With our course authoring function, you can create your own online training modules in minutes using pre-built templates, or upload existing content. You also get access to several formats such as videos, podcasts, iFrames and more to make your courses interactive and engaging.

Better retention for employees

Many employees with exceptional technical skills lose their jobs if they lack the necessary soft skills. Training your employees to acquire soft skills helps them become greater assets to the organization and have better retention.

So make your employees feel more valued by providing them with the best soft skills training program.

Experience eloomi

eloomi’s soft skills training helps you equip your employees with the skills they need to work with confidence. No matter the department, our soft skills training courses are designed for all employees to help them perform their daily tasks with more productivity and efficiency.

Learn various soft skills with fun courses and activities. Choose from one of our courses or design your own.

So what are you waiting for? Get started with eloomi today!

Infinite training possibilities

Dark Infinte Banners

Infinite Training
eloomi
6 min read

Your Guide to Soft Skills Training

97% of employers surveyed deemed soft skills as important or even more important than hard skills. While hard skills are essential for employees to be the right fit for the job, soft skills help them succeed in their roles. Equipping your employees with the right soft skills facilitates their personal development as well as the growth of your business.

What is soft skills training?

Soft skills are personality-focused, people skills that help in building better relationships. They include skills such as communication, critical thinking, teamwork and more. Soft skills training is a type of training that focuses on developing and enhancing these skills among employees.

Since different employees have different personalities, personality-based skills or soft skills can be difficult to measure. And the only way to ensure that they have the necessary skills is to provide them with the training for soft skills development.

Looking for soft skills training for your org? Be sure to get in touch.

Meanwhile, the need to train new skills and adapt training on the go has skyrocketed. A recent study by Gartner found that nearly 1 in 3 skills needed for a job in 2018 will not be needed by 2022. But this growing trend has only intensified with the advent of remote work, digitalized workplaces, and shifting consumer demand.

All this means it’s more important than ever before to have a skills strategy in place for your organization. Understanding what skills you have on hand in your talent pool, and what skills profiles you may be missing, is vital to the success and growth of your organization.

Key Soft Skills to Train and Develop

Problem Solving

No job exists without its problems. Issues are inevitable and must be quickly analyzed and resolved to achieve greater efficiency.

So, regardless of the industry or role, problem-solving skills are essential for all employees

Creative and analytical problem solvers are always in high demand as they can quickly assess and resolve issues and have overall greater productivity.

However, this does not mean that all employees must be exceptionally creative problem solvers. The right skills training can help guide employees to think and analyze issues from different perspectives and solve problems effectively.

Communication

Communication skills are one of the basic and essential skills every employee must learn. This isn’t just about being able to speak and write well but also to practice active listening and comprehension. 

Without good communication skills, it can get incredibly difficult for employees to work together on tasks and issues. Therefore, it is safe to say that good communication and interpersonal skills are key to better collaboration and healthy relationships in the workplace.

Adaptability

Today, businesses are implementing various strategies to achieve organizational agility. But you can only be successful at it if the employees possess adaptability.

Proper training on adaptability can help your employees stay focused in a fast-changing environment and deliver consistent results. This, in turn, helps in maintaining the overall productivity of the organization even when implementing new organizational changes.

Teamwork

People often think that teamwork is a basic skill that everyone possesses. However, this is not entirely true. When working in teams, employees may have a lot of clashes and disagreements due to differences of opinion. This makes teamwork an essential skill for employees as it helps with better collaboration and developing trusting relationships

When employees work together, their understanding of direction and goals also gets clearer which in turn, helps the organization succeed.

Critical Thinking

Critical thinking is a crucial skill for professional development. This skill helps employees to analyze issues and facts through reasoning to make unbiased, professional decisions.

Employees who think critically add value to the organization by having an unbiased mindset and solving problems in logical and practical ways. It is a great skill for employees to learn as it also helps them become more consistent, responsible and creative to achieve better conflict resolution.

Time Management

Time management skills are vitally important for any job or task. While we all have the same 24 hours in a day, people with great time management skills tend to be more productive.

Training employees with time management skills makes the usual workday more productive. Along with this, it also helps them manage stress and achieve a greater work-life balance. This, in turn, keeps them satisfied at work and enhances the employee experience.

Leadership

Leadership skills are not just for managers and all learners can benefit from them. All employees face situations where they have to delegate tasks or guide their teammates, clients or customers. With leadership development skills, employees get the confidence to deal with these situations in better ways.

Moreover, leadership skills also prepare employees to handle feedback, especially when it is constructive criticism.

Emotional Intelligence

The work environment can get stressful at times. Learning emotional intelligence skills help employees manage their emotions during stressful times at work. Along with this, they also learn how to better deal with the emotions of other team members, manage relations and avoid misunderstandings and awkward interactions.

Having good emotional intelligence skills helps employees stay professional, calm and logical at all times.

Key Benefits of Soft Skills Training

1. Enhanced customer service

Having the right skill set, especially in terms of soft skills training, means your team can focus on improving verbal communication for better customer service, delivering the right quality of service and more. 

While you do need to hire the right people for customer-facing positions, training them with the necessary skills can help maintain a standard. Soft skills training helps enhance various skills that help employees offer better and clearer resolutions to customers, thereby, enhancing customer experience. It helps them deliver a consistent brand experience to the customers.

2. Boost sales results

Soft skills training focuses on a lot of skills that can help employees have successful negotiations with clients.

Skills such as problem-solving, critical thinking and even emotional intelligence can help employees respond in better ways and increase the chances of sales. They can be better prepared to deal with the client’s needs, understand the situation and give a personalized sales pitch.

Training your sales team with the necessary soft skills can help you increase your sales significantly.

3. Improve employee retention

Employees are more likely to stay with an organization that makes them feel cared for. Investing in the personal and professional development of your employees by offering soft skills training helps them grow with the necessary skills.

Moreover, working with a team of highly skilled employees also has a positive impact on your business and adds to its success.

It’s a win-win for everyone!

Features of eloomi’s Soft Skills Training

An accessible learning platform for all

All organizations can benefit from providing soft skills training to their employees. You can provide this training while onboarding employees, during recurring training as part of career development for employees.  

However, you can’t trust just anyone to teach soft skills.

eloomi offers effective, user-friendly training for soft skills training and all your other training needs. Our online soft skills training courses make learning fun, effective and convenient.

Get ready-made courses from top providers

We offer a huge range of employee skills training programs and courses curated by top content providers. You can simply choose from our preloaded training content, get your training needs ready and deploy whenever you want.

Plus, our eLearning courses are designed with users in mind to drive engagement and accountability with interactive quizzes and content. You can also track the real-time progress of your employees undergoing training with real-time reporting to see the full impact of training.

Or build content of your own!

In case you can’t find a training course that best suits your needs, you can create training with us.

With our course authoring function, you can create your own online training modules in minutes using pre-built templates, or upload existing content. You also get access to several formats such as videos, podcasts, iFrames and more to make your courses interactive and engaging.

Better retention for employees

Many employees with exceptional technical skills lose their jobs if they lack the necessary soft skills. Training your employees to acquire soft skills helps them become greater assets to the organization and have better retention.

So make your employees feel more valued by providing them with the best soft skills training program.

Experience eloomi

eloomi’s soft skills training helps you equip your employees with the skills they need to work with confidence. No matter the department, our soft skills training courses are designed for all employees to help them perform their daily tasks with more productivity and efficiency.

Learn various soft skills with fun courses and activities. Choose from one of our courses or design your own.

So what are you waiting for? Get started with eloomi today!

Infinite training possibilities

Dark Infinte Banners

Infinite Training
eloomi
6 min read

Your Guide to Soft Skills Training

97% of employers surveyed deemed soft skills as important or even more important than hard skills. While hard skills are essential for employees to be the right fit for the job, soft skills help them succeed in their roles. Equipping your employees with the right soft skills facilitates their personal development as well as the growth of your business.

Skills training: what to know and where to start

The skills training marketplace is quickly becoming the most important focus area for growing organizations. People all over the world are starting to look for more meaningful connections with their work, job fulfillment, and real opportunities for career advancement. This change has shaken up entire job sectors, with a sudden need to rehire, replace, and retrain employees to fill new roles.

Meanwhile, the need to train new skills and adapt training on the go has skyrocketed. A recent study by Gartner found that nearly 1 in 3 skills needed for a job in 2018 will not be needed by 2022. But this growing trend has only intensified with the advent of remote work, digitalized workplaces, and shifting consumer demand.

All this means it’s more important than ever before to have a skills strategy in place for your organization. Understanding what skills you have on hand in your talent pool, and what skills profiles you may be missing, is vital to the success and growth of your organization.

Creating a common language around Skills and Business Titles

Getting a skills overview can feel like a huge challenge. HR leaders and employees alike can struggle with using the right words to describe skills, or even business titles. In the last few years job titles have changed at an extraordinary rate. Your Head of Communications may now juggle a whole list of additional roles and responsibilities along with their Social Media Coordinator, Digital Marketing Guru, and an Agile Team Coach.

So, how do you start to create a skills overview?

Visualize your organization – Advances in HR tech now make it easier than ever to get an overview of your organizational structure, the different roles people fill, and the skills associated with their areas.

Build a skills taxonomy – Create a formal map of roles, departments, and capabilities associated with your organization. This can be a real eye-opener to the complexity of even mid-size businesses.

Break it down – While any HR professional will know their organizational charts from top to bottom, it’s another question entirely when we start to break those titles down into the actual roles people are performing, the tasks they take on, and the skillset that makes them a uniquely valuable employee.

Look for gaps – What roles are you missing, and which do you have in excess? Define high-risk or essential areas to invest your recruitment efforts into.

Look ahead – Are there skills you’re missing for future projects, expansions, or for management succession? Consider how you can gain those skills by developing current talent.

About Bryan

A people leader veteran, Bryan is a writer and lawyer. He’s written for Yahoo!, Forbes, LegalZoom, and the ABA, among others. He’s appeared on podcasts to help companies and employees better understand each other. And he’s worked to assess company employment law compliance while ensuring an employee-centric focus.

Bryan knows HR legal compliance and people operations like the back of his hand and conducts training on the crucial topics because he wants everyone to have a basic understanding of how these complex (but essential) systems work—and so that employees feel heard and understood by their employers.

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