Digital onboarding for a post-pandemic world on the Southern Californian Ski Slopes

Mountain High resort is an award-winning winter resort in the San Gabriel Mountains in Los Angeles, California.

Pain

Needed to reduce time and resources spent on face-to-face training and seasonal onboarding, especially during COVID-19.

Gain

Streamlined employee training: saving on time and resources while providing an engaging learning experience.

Result

Faster onboarding and training, with easy-to-access reports on completion rates and time spent to empower new learning goals.

When the pandemic hit, Mountain High Resort had to rapidly adapt their training & onboarding

Mountain High Resort is one of Southern California’s most popular ski resorts, winning numerous awards over the last 20 years. They are consistently attracting new customers and increasing their core visitors’ frequency. A major part of this success is their large team of seasonal workers. So, one of the many challenges that Mountain High faced during the COVID-19 pandemic was finding a way to switch their face-to-face onboarding and training to an LMS that could support fully digital onboarding & training. They needed a blended learning approach that would allow them to create a “next level in employee training” for their team members.

eloomi caught the eye of Mountain High Resort’s HRIS Manager

Tammy first noticed eloomi in her search for an LMS because of how simple and engaging the solution is. After speaking with our team and getting a chance to see the platform in action, she knew this was exactly what they were looking for. They quickly began setting up their platform to facilitate the training of their seasonal workers. Previous orientation & training sessions were face-to-face and would consist of up to 35 scheduled presentations every season, ranging from 2-6-hours each to accommodate training for over 1000 employees, which required a great deal of time and resources.

The platform has endless potential in not only providing orientations to the masses but also having individual department training

Tammy Jaqua, HRIS Manager

Onboarding that lifts from base to the top of the mountain

To launch their eloomi learning platform, Mountain High Resort started out by filling it with learning content to solve their immediate pains. The HR team were able to upload presentations and videos they’d previously used in their face-to-face training sessions directly into new digital training modules. Now, they’ve already begun upgrading their content with our easy-to-use content builder to have more bespoke, curated, and professional training videos and presentations to give their team members an even better learning experience.

Since implementing eloomi for their training and onboarding at their resort, their team members have had nothing but positive feedback. By switching to a digital onboarding and training platform, they’ve addressed and solved many of the limitations that came from COVID-19 and resolved their previous logistical issues from their face-to-face training. Plus, with a digital platform for all their training, Tammy and her team at Mountain High Resort can now easily track the completion rates and time spent on the training through eloomi’s reporting function.

By switching to a digital platform to help solve their previous and current onboarding and training issues, Mountain High Resort has given its team members access to training anywhere and anytime. The best part for Mountain High Resort’s team members is that eloomi is easy to use on any device with the same quality, if not better, than their face-to-face training sessions.

Key Takeaways

Thousands of hours were saved by switching to a modern, digital approach to training
eloomi facilitated bespoke training videos and presentations to create a truly engaging learning experience
Since implementing eloomi, their team members have had nothing but positive feedback
Tammy and her team can now easily track completion rates and time spent via eloomi reporting