CUSTOMER SERVICE training software
Customer service training software
Streamline customer onboarding, boost loyalty and reduce churn with dedicated training for your customer service team
Supporting hundreds of companies worldwide to deliver great learning and development experiences
Customer service management
Empower customer service teams to work seamlessly
Enhance your customer service team’s capabilities with dedicated customer service training software. Streamline onboarding, increase loyalty and reduce churn by equipping your team with the tools they need to excel in their roles.
eloomi offers targeted training that ensures every team member can contribute to exceptional customer experiences and sustained business growth.
“We saved 2-3 days per project, with users getting a personalized and effective training experience through our eloomi platform.”
Robert Djeerf
Global Consultant Manager & Head of Monitor Academy
Product & service training
Deliver consistent value to your customers
Effective customer success training goes beyond basic service skills. Your team need to be experts, able to proactively identify and address potential challenges that your customers might face.
eloomi’s customer service training software is designed to support effective product and service training, helping you to solve queries, connect with customers, and deliver on exceptional customer service standards.
- Build a strong customer success team with consistent training and support
- Save time with automated onboarding, freeing your team to focus on key deliverables
- Drive higher customer satisfaction, reduced churn, and increased upsell opportunities
Talent development
Upskill and engage your customer service team
Empower your customer service team with role-specific training courses and personalized learning paths that foster motivation and engagement. With access to recommended training, you can enhance specific skills and enable talent development, driving your team’s overall capability.
- Enable personal development with access to role-specific training courses and learning paths
- Connect learning goals with performance goals and appraisals to motivate and engage your talent
- Drive capability in specific skills, from customer communication to upselling strategies
Resources for customer service training
Integrations
Effortlessly connect HRM software
Connect all of your HRIS tools at the click of a button & create a seamless user experience with eloomi SSO & integrations.
Mobile App
Tap into development on any device
Access all learning and performance feedback conversations from anywhere with the lightning-fast mobile app.
FAQs
Can I see a demo of eloomi?
Yes, book a time in our calendar for a demo presentation and our sales representatives will walk you through our all-in-one L&D platform, highlighting features and use cases that are relevant to you. They will also show you the curated courses we have for your use case.
How does an LMS help customer service teams?
LMS platforms like eloomi help customer service and support teams by providing a centralized platform for delivering and managing training. It ensures that team members have easy access to essential resources, such as product knowledge, service protocols, and customer interaction guidance, all of which are critical for effective customer support. Fully supported training empowers your customer support team to deliver higher quality service, resolve customer issues more efficiently, and enhance overall customer satisfaction.
What benefits does customer service training software offer for businesses?
By supporting comprehensive product and service training for your customer support team, eloomi not only saves time but also ensures that your people are consistently well-trained and capable, leading to increased customer loyalty and satisfaction, as well as upsell opportunities.
Can eloomi scale training efforts as the team grows?
Yes, eloomi’s customer support training software helps you scale training as the team grows by providing a training platform where information is easy to update and share. The software enables you to efficiently onboard new team members by offering standardized training programs that can be easily replicated and updated as needed.
With features such as automated course assignments, progress tracking, deadlines and reminders, eloomi ensures that training remains consistent and manageable regardless of team size. This scalability allows you to maintain high training standards and support a growing team effectively.
Is eloomi easy to set up and access?
Yes, eloomi’s customer support training is highly accessible. The platform is designed to be user-friendly and available across various devices, including desktops, tablets, and smartphones. This ensures that training materials and resources can be accessed anytime and from anywhere, allowing team members to engage with the content at their convenience.
eloomi also integrates with 40+ HRIS tools, as well as MS Teams and LinkedIn Learning, so you can offer seamless training for your support team.
What does eloomi cost?
eloomi offers affordable pricing options to cater to your business needs. Learn more about our price plans here
Do you have more questions?
Can’t find what you’re looking for? Let’s have a chat!
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