eloomi
subprocessors
Learn more about how we look after your personal data
when you visit our website, use our services or our platform
What is a subprocessor?
A subprocessor is a third-party contractor engaged by eloomi, including entities from within the eloomi company, who has or potentially will have access to or process personal data. eloomi engages different types of sub-processors to perform various customer dependent functions as described in the tables below.
Process to engage new subprocessors
For all Customers who have entered into an agreement with eloomi, eloomi will provide notice via this communication-page of updates to the list of sub-processors that are utilized or which eloomi can utilize to deliver its services to customers. eloomi undertakes to keep the list updated and thereby informing Customers of the scope of sub-processing being used.
Pursuant to the Data Processing Agreement (DPA), a Customer may object in writing to the processing of its personal data by a new sub-processor within thirty (10) days following the update of the list and such objection shall describe Customer’s legitimate reason(s) for objection. If Customer does not object during the time period, the new subprocessor(s) shall be deemed accepted.
Objection handling
If a Customer objects to the use of a new
subprocessor under the process provided
under the DPA, eloomi shall have the right to
resolve the objection through one of the following options (to be selected at eloomi’s sole discretion):
- eloomi will cease to use the new subprocessor to process your personal data.
- eloomi will take the corrective steps requested by Customer in its objection and proceed to use the subprocessor to process your personal data.
- eloomi may cease to provide or Customer may agree not to use (temporarily or permanently) the aspect of an eloomi service that would involve use of the subprocessor to process your personal data.
Subprocessor list
Subcontractors who provide products and services for the purpose of eloomi customers
The following subcontractors provide products and services to eloomi and may process, store, or otherwise access customer data or personal data in the course of carrying out their tasks.
Microsoft
Service provided:
Cloud hosting/infrastructure
Location:
Microsoft Ireland Operations Limited One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521
Purpose and Processing Activities:
Microsoft Azure Services Ireland (Azure) delivers services that are part of the Service offering. Azure serves as the primary hosting platform for the eloomi application, database and other platform components. Azure is used for data backups, including of personal data, from the Service.
TwentyThree
Service provided:
Video streaming
Location:
Sortedam Dossering 7E 2200 Copenhagen N Denmark
Purpose and Processing Activities:
TwentyThree provides hosting, embedding and streaming of videos, by uploading videos in eloomi’s course builder. It is exclusively the material hosted by TwentyThree, as well as information about which IP addresses that access and play videos.
Vimeo
Service provided:
Video streaming
Location:
330 West 34th Street, 5th Floor New York, New York 10001
Business registration number: 333-256513
Purpose and Processing Activities:
Vimeo provides hosting, embedding and streaming of videos, by uploading videos in eloomi’s course builder. It is exclusively the material hosted by Vimeo, as well as information about which IP addresses that access and play videos.
Merge API Inc.
Service provided:
HRIS integration
Location:
415 Mission St, Floor 37, San Francisco, CA 94105
Purpose and Processing Activities:
Merge is used as an unified APIs that authenticate, normalize, and sync data across API providers and eloomi.
Sentry
Service provided:
Application monitoring, error tracking and logging
Location:
132 Hawthorne St, San Francisco, CA 94107 Business registration number: C3808470
Purpose and Processing Activities:
Functional Software Inc. (Sentry) is a debugging and support tool used by eloomi to collect automated error reporting for users logged in to the platform. This allows us to capture more details about user-facing issue and to resolve such issues more expediently. To serve this purpose, Sentry compiles and stores detailed error information.
Intercom
Service provided:
Onboarding, support & live-chat tool
Location:
San Francisco. 55 2nd Street, 4th Floor, San Francisco Business registration number: C3484487
Purpose and Processing Activities:
Intercom is an onboarding software used to create product introductions and communicate with eloomi’s onboarding and product adoption team. Intercom processes personal data of logged-in users including name, email address and product usage.
Loggly
Service provided:
Application logging
Location:
7171 Southwest Parkway Bldg 400 Austin, Texas 78735 Business registration number: 4730890
Purpose and Processing Activities:
SolarWinds® Loggly® deliver cloud-based log management system designed to manage and monitor our application logs. Loggly allows eloomi to centralize error logging and streamline monitoring of our log data across devices and servers.Log data is stored for 30 days, after which it is deleted.purposes.
Mailgun
Service provided:
Email sending/delivery
Location:
112 E Pecan St Ste 1135 San Antonio, TX, 78205-1509 Business registration number: 20218079882
Purpose and Processing Activities:
Mailgun by Sinch send transactional emails from the eloomi application, that’s triggered by a specific action from the eloomi web- or mobile application, e.g. welcome emails, and any other confirmation emails that are sent via automation. These automated emails are sent programmatically through an SMTP server.
Zendesk
Service provided:
Support Ticketing
Location:
1019 Market Street San Francisco, CA 94103
Purpose and Processing Activities:
Zendesk is being used as a Ticketing system to receive Suport inquiries from our external and internal customers. Customers can reach out to us through helpdesk.eloomi.com or by sending an email to support@eloomi.com
Amity
Service provided:
In-app features
Location:
CT13 9FF, Innovation House, Ramsgate Road, Sandwich, Kent, United Kingdom
Purpose and Processing Activities:
Amity Social Cloud is the complete suite of pre-built features to enable an in-app social experience and fuel user engagement. Easily add all the most loved social features to the app and website. Amity Social Cloud consists of three services, including chat, social, and video, that provide customer experience.
eloomi A/S controlled subsidiaries and affiliates
The following eloomi A/S controlled subsidiaries and affiliates support, operate, deliver, and maintain the services and products, and thereby may process, store, or otherwise access customer data or personal data.
eloomi GmbH
Location: Germany
eloomi Limited
Location: United Kingdom
eloomi Inc.
Location: USA
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