Learn more about how we look after your personal data when you visit our website, use our services or our platform
A subprocessor is a third-party contractor engaged by eloomi, including entities from within the eloomi company, who has or potentially will have access to or process personal data. eloomi engages different types of sub-processors to perform various customer dependent functions as described in the tables below.
For all Customers who have entered into an agreement with eloomi, eloomi will provide notice via this communication-page of updates to the list of sub-processors that are utilized or which eloomi can utilize to deliver its services to customers. eloomi undertakes to keep the list updated and thereby informing Customers of the scope of sub-processing being used.
Pursuant to the Data Processing Agreement (DPA), a Customer may object in writing to the processing of its personal data by a new sub-processor within thirty (10) days following the update of the list and such objection shall describe Customer’s legitimate reason(s) for objection. If Customer does not object during the time period, the new subprocessor(s) shall be deemed accepted.
Subcontractors who provide products and services for the purpose of eloomi customers
The following subcontractors provide products and services to eloomi and may process, store, or otherwise access customer data or personal data in the course of carrying out their tasks.
Service provided:
Cloud hosting/infrastructure
Location:
Microsoft Ireland Operations Limited One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521
Purpose and Processing Activities:
Microsoft Azure Services Ireland (Azure) delivers services that are part of the Service offering. Azure serves as the primary hosting platform for the eloomi application, database and other platform components. Azure is used for data backups, including of personal data, from the Service.
Service provided:
Video streaming
Location:
Sortedam Dossering 7E 2200 Copenhagen N Denmark
Purpose and Processing Activities:
TwentyThree provides hosting, embedding and streaming of videos, by uploading videos in eloomi’s course builder. It is exclusively the material hosted by TwentyThree, as well as information about which IP addresses that access and play videos.
Service provided:
Video streaming
Location:
330 West 34th Street, 5th Floor New York, New York 10001Business registration number: 333-256513
Purpose and Processing Activities:
Vimeo provides hosting, embedding and streaming of videos, by uploading videos in eloomi’s course builder. It is exclusively the material hosted by Vimeo, as well as information about which IP addresses that access and play videos.
Service provided:
HRIS integration
Location:
415 Mission St, Floor 37, San Francisco, CA 94105
Purpose and Processing Activities:
Merge is used as an unified APIs that authenticate, normalize, and sync data across API providers and eloomi.
Service provided:
Application monitoring, error tracking and logging
Location:
132 Hawthorne St, San Francisco, CA 94107 Business registration number: C3808470
Purpose and Processing Activities:
Functional Software Inc. (Sentry) is a debugging and support tool used by eloomi to collect automated error reporting for users logged in to the platform. This allows us to capture more details about user-facing issue and to resolve such issues more expediently. To serve this purpose, Sentry compiles and stores detailed error information.
Service provided:
Onboarding, support & live-chat tool
Location:
San Francisco. 55 2nd Street, 4th Floor, San Francisco Business registration number: C3484487
Purpose and Processing Activities:
Intercom is an onboarding software used to create product introductions and communicate with eloomi’s onboarding and product adoption team. Intercom processes personal data of logged-in users including name, email address and product usage.
Service provided:
Application logging
Location:
7171 Southwest Parkway Bldg 400 Austin, Texas 78735 Business registration number: 4730890
Purpose and Processing Activities:
SolarWinds® Loggly® deliver cloud-based log management system designed to manage and monitor our application logs. Loggly allows eloomi to centralize error logging and streamline monitoring of our log data across devices and servers.Log data is stored for 30 days, after which it is deleted.purposes.
Service provided:
Email sending/delivery
Location:
112 E Pecan St Ste 1135 San Antonio, TX, 78205-1509 Business registration number: 20218079882
Purpose and Processing Activities:
Mailgun by Sinch send transactional emails from the eloomi application, that’s triggered by a specific action from the eloomi web- or mobile application, e.g. welcome emails, and any other confirmation emails that are sent via automation. These automated emails are sent programmatically through an SMTP server.
The following eloomi A/S controlled subsidiaries and affiliates support, operate, deliver, and maintain the services and products, and thereby may process, store, or otherwise access customer data or personal data.
Location: Germany
Location: United kingdom
Location: USA
