region
Global
company size
300
industry
Software
What makes Monitor Academy a tremendous success for us is that we transfer knowledge in our customer implementation projects in a highly efficient way. Before they deep-dive, the customer’s project team members have already acquired the basics. The users simply learn about their new software quicker and better, which is not only a win for us as a partner but also makes our customers very happy.
Product training speeds up customer implementation
Monitor ERP, a successful Swedish based global ERP software provider with customer brands such as famous hyper car manufacturer Koenigsegg Automotive, is acknowledged among their 4,000+ customers for empowering them to strengthen their processes and gain better control of their company.
When Monitor ERP is implementing their enterprise software application named MONITOR G5 at a new customer in the manufacturing industry, their consultants are planning and delivering the project. As implementation experts the consultants are also responsible for teaching the customer’s implementation team and end users what the system can do and how it works. To create a good product onboarding and reach the Go Live date in time, Monitor’s software training academy, called Monitor Academy, plays a key role.
The customer’s implementation team needs to learn a lot about how their new ERP software works within a short time and the product training needs to be high quality and super effective. Monitor ERP also wants it to be a pleasant and intuitive learning experience for the individual. With access to Monitor Academy’s video-based courses and short comprehension tests, they start by learning the basics of the Monitor ERP system and its core processes through independent study.
The product knowledge training not only saves time and puts the implementation on a fast track. It also gives them a solid foundation before the project manager starts classroom training and deep-dives in different subjects and areas of Monitor’s software application.
This makes eloomi the ideal software for educating customers in your product, Head of Monitor Academy Robert Djeerf explains:
It’s easy for the customer’s team members to get up to speed and then get full value of the time they spend on face to face training. The platform has great gamification features and reminders help the users meet the deadline. Our project manager can track when project members have completed modules and programmes. They even get an academy certificate when they have completed the training to mark that they have gained new expertise.
Personal experience increases engagement
The fact that they get a personalised experience and that the training is so effective makes eloomi a unique platform for our learning academy and increases the efficiency of project implementations.
Monitor Academy has over 100 online training courses that are continually updated, and the aim is to produce two to three new courses each month. Robert and Monitor ERP’s project managers have used eloomi’s in-app content builder to easily create engaging video-based training modules for each area of the Monitor ERP application.
With learning content consisting of both product videos, images and text aligned to Monitor’s branding strategy the modules cover all the basics that the customer’s users need to know about their new ERP system.
eloomi is a full-featured learning management system (LMS). Therefore, Monitor ERP is not only using eloomi to onboard and train customers. Having established a successful training academy that optimises customer product training and creates an easy and professional experience for the individual learner, Monitor also use the platform for internal onboarding and training.
Pain
Gain
Result
Optimised customer skills training in software implementation projects by saving time, cost and resources as well as created an easy and professional experience for the individual learner.
Saved 2-3 days per project which are converted to deeper education, creating more knowledgeable and more satisfied customers.
other case stories
Global Partner Training to Provide True Brand Experience for Fritz Hansen Customers
Learn how Fritz Hansen provides world-class product, sales and customer service training for reseller partners. … Read More
Transformation to digital onboarding
Learn how Oliver Agency digitised their onboarding process, reduce attrition and increase employee engagement with their eloomi solution. … Read More
Compliance and safety training in Denmark’s tourism industry
GoBoat was looking to update their training for their seasonal team members to ensure all their compliance and safety regulation needs were met. … Read More