Product training speeds up customer implementation
Monitor ERP, a successful Swedish based global ERP software provider with customer brands such as famous hyper car manufacturer Koenigsegg Automotive, is acknowledged among their 4,000+ customers for empowering them to strengthen their processes and gain better control of their company.
When Monitor ERP is implementing their enterprise software application named MONITOR G5 at a new customer in the manufacturing industry, their consultants are planning and delivering the project. As implementation experts the consultants are also responsible for teaching the customer’s implementation team and end users what the system can do and how it works. To create a good product onboarding and reach the Go Live date in time, Monitor’s software training academy, called Monitor Academy, plays a key role.
The customer’s implementation team needs to learn a lot about how their new ERP software works within a short time and the product training needs to be high quality and super effective. Monitor ERP also wants it to be a pleasant and intuitive learning experience for the individual. With access to Monitor Academy’s video-based courses and short comprehension tests, they start by learning the basics of the Monitor ERP system and its core processes through independent study.
The product knowledge training not only saves time and puts the implementation on a fast track. It also gives them a solid foundation before the project manager starts classroom training and deep-dives in different subjects and areas of Monitor’s software application.
This makes eloomi the ideal software for educating customers in your product, Head of Monitor Academy Robert Djeerf explains:
Personal experience increases engagement
Monitor Academy has over 100 online training courses that are continually updated, and the aim is to produce two to three new courses each month. Robert and Monitor ERP’s project managers have used eloomi’s in-app content builder to easily create engaging video-based training modules for each area of the Monitor ERP application.
With learning content consisting of both product videos, images and text aligned to Monitor’s branding strategy the modules cover all the basics that the customer’s users need to know about their new ERP system.
eloomi is a full-featured learning management system (LMS). Therefore, Monitor ERP is not only using eloomi to onboard and train customers. Having established a successful training academy that optimises customer product training and creates an easy and professional experience for the individual learner, Monitor also use the platform for internal onboarding and training.
Optimised customer skills training in software implementation projects by saving time, cost and resources as well as created an easy and professional experience for the individual learner.
Saved 2-3 days per project which are converted to deeper education, creating more knowledgeable and more satisfied customers.
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